Abstract:
The implementation phase of BPR pointed as the most challenging one. Thus, this
study intended to identify factors that deemed as challenging and success factors
of BPR implementation and performance improvement. To address the study
objectives, purposive or judgemental sampling method was used to collect data.
The data for this current study were obtained from primary source both
quantitative and qualitative data collection methods were employed. The
instrument used to gather quantitative data was Likert scale questionnaire
whereas interview was used qualitative data. Major findings of the study include:
challenges lie managing the human dimensions of change, weaker and
`inconsistent support provided by top management, no strong base line
assessment. Based on the findings of the study, Based on the finding of the study
the paper concludes that business process reengineering has failed to produce a
significant impact on institution’s performance improvement and was not gaining
the competitive advantages expected from the radical change. It recommends that
the organization, should setup its own methodology that best fit to their
organization and helps in achieving its goals effectively and efficiently.
