Abstract:
The study assessed the challenges and prospects of good governance in the revenue generation office of
Assosa town administration. Descriptive research design was used. Quantitative and qualitative
approaches of research were employed. Both primary and secondary sources of data were used. Simple
random and purposive sampling techniques were used. The study comprised 96 total respondents of
business community, and the key informants of revenue generation office. A descriptive method was
employed to analyze data collected through structured questionnaire, open ended interview, and focused
group discussions. Lack of interest from the side of tax payers to pay the tax and lack of commitment,
competent workforce, logistics and facilities (computer) on the side of revenue office as the challenges
that hamper the practicability of good governance in the revenue generation office in relation to tax
valuation, taxpayer education, tax payer information, tax compliant administration and taxpayer
assistance. It can then be concluded that the practicability of good governance in the revenue office is
facing challenges. Thus, it is recommended that the revenue office should promote commitment, and fill
positions with qualified workforce to ensure the prevalence of good governance, to enhance the voluntary
compliance of tax payers, and to build mutual trust between the revenue generation office and the tax
payers. Revenue office should implement the opportunities such as BSC, BPR, and formation of groupings
like 1 to 5, in order to encourage the success of good governance in the office.
