Abstract:
Reverse logistics is an important process that is often misunderstood. Many organizations do not
understand what processes and procedures to follow and how to manage reverse logistics
efficiently. Though studies was showing the positive impacts of adoption of various reverse
logistics practices, the researcher will be finding no research works that specifically shown how
adoption of reverse logistics practices can impact on organization in the case of EPFSA in
Jimma branch. The objectives of this study to determine best practices in reverse logistics,
reverse logistics challenges that organizations face to manage their reverse logistics more
efficiently effectively. In order to investigate the study was employed a Descriptive research
design and it was used both quantitative and qualitative method. The researcher was collecting
data relate with the extent of organization’ revere logistics practices and its challenges by using
structured questionnaires, interview, observing and different secondary documents. The paper
was used a Purposive sampling technique in order to select sample respondents from the target
population of the study. Regarding the reverse logistic practices of the agency, the agency has
good transportation facilities or infrastructure which interconnected the branches with the
catchment public health facilities. Thus, the agency has facilities for returned products and the
agency’s branches easily access the facilities for the recall products. The agency RLP could have
a potential for sustainable development of the catchment public health facility & had a potential
to develop a branch itself, and also concerned with environmental issues. Quality defects
products had not been immediately collected for recall from the facilities, The agency had no a
modern way of disposal for damaged and expired products yet, Products had a complaint from
the facilities had not been returned easily. Thus, products quality defects test should have to
conducted at a branch level in order to immediate quality test achievements and to tackle recall
after distribution and hence to prevent delay on reverse logistic practices.
