Abstract:
Background: Family planning plays an important role in reproductive rights and the
protection of maternal health yet is underutilized in many parts of Sub-Saharan Africa. Studies
had shown that quality of care is greatly compromised specially in resource limited settings that
influence the uptake and continuation of use of family planning services. But the quality of the
service, level of client satisfaction and associated factors was not studied in Jimma Town public
hospitals.
Objective: The main objective of this study was to assess the quality of family planning
services and associated factors in Jimma Town Public Hospitals, Southwest Ethiopia.
Methods: A facility based cross-sectional study design using both qualitative and quantitative
methods was employed from March 25 to April 25 2018. A total of 278 female family planning
users (15-49 years) in Jimma Town Public Hospitals were included in the study that was
calculated using single population proportion formula and Consecutive sampling methods was
used. Descriptive statistics, simple and multiple logistic regressions were used. Firstly,
candidate variables were identified using bivariate logistic regression at P value of < 0.25.OR
with 95% CI at P value of < 0.05 was used to declare statistical significance.
Results: The mean age of the respondents was 27±5 years old with a range between 17-42
years. The mean waiting time of the client before getting service and mean consultation duration
was 23.5 and 12.5 minutes respectively. Those who are unable to read and write were 64 % less
likely to be satisfied than those who were completed primary and secondary or preparatory
schooling (AOR=0.363:CI:0.160,0.822),and those clients who were waiting < 30 minutes at
waiting area were 2.7 times more likely to be satisfied than those who were waited ≥30
minutes(AOR=2.769:CI:1.300,5.898),Clients who received information on what to do if
experience any problem were 2.8 times more likely to be satisfied than those who don’t received
the information (AOR=2.846:CI:1.371,5.909)
Conclusions and recommendations: In this study the satisfaction of clients in family
planning service were low. This indicates that there is a need for further research.
