Abstract:
The purpose of this study was to examine the factors affecting the implementation of the Balanced
Scorecard (BSC) in Ethio-telecom Jimma Regional Office (SWR). The research design used in this study
was Descriptive and Exploratory in nature. Using stratified sampling, a sample of 183 employees was
selected from different department and professions. Data collected via semi-structured questionnaire
was analyzed using SPSS version 20 and results were analyzed using Descriptive statics to analyze
mean, standard deviation, percentage, and inferential statics to analyze correlation and regression
methods. The research revealed that BSC implementation is good in some aspects such as knowing of
individual numerical target, frequent meeting with managers or supervisors, and BSC training on
implementation. BSC implementation has some setbacks with regard to believing and signing on target
time willingly, vertically to link to company strategy at each level, effective two-way communication,
and support from supervisor before finalization of targets, and training and orientation about its benefit
to overall employees and companies adequately. The findings show that factors such as employee
perception, resource availability, design of BSC, and internal system, collectively have strong
association and significant effect on BSC implementation in Ethio-telecom South-Western Region.
Meanwhile, the individual effect analysis result revealed that employee perception has highest effect on
BSC implementation in Ethio-telecom followed by design of BSC and resource availability and internal
system has the least effect on BSC implementation. Therefore, the study recommended Ethio Telecom
South Western Regional Managers‟ should use strategies such as employee consultation, training on
time management, and regular meeting between employees and their supervisors, and incentives in order
to reach attain agreement with employees on target time.
