Challenges of Balanced Scorecard: A study In Jimma University Specialized Hospital, Southwestern Ethiopia.

Abstract

This paper made an attempt to identify the challenges of balanced scorecard specifically from learning and growth dimension. Case study in Jimma university specialized Hospital. It assessed weather learning and Growth dimension of balanced scorecard affected by the availability of information technology, human and organizational capital while BSC was processing in Jimma university specialized Hospital. JUSH have 1261 paramount employees, so that it is difficult to include all population, in study. for this purpose formula for sample size determination were used , sample size become 89. and population to be included in sample study were selected by using simple random sampling techniques, after population proportion were calculated for each department and section. The research project was engaged with both the qualitative and quantitative research strategies. and primary data's were collected by using closed ended interview questioner for quantitative part and in-depth interviews research techniques were used for qualitative data ,and purposefully selected 10 key- informant’s participants were involved. out of 89 sample size study population selected 78 respond correctly, this quantitative data were entered in SPSS version 20. and analyzed using descriptive static, mean, standard deviation and percentiles. in the quantitative part, variables having mean scores >=2.5 had less and < 2.5 had high influential impact on learning and growth dimension of balanced scorecard. Conclusion: According to the result lack of human and organizational capital were identified the main challenges of learning and growth dimension of balanced scorecard in JUSH, and have high pressure in services delivering process. The result from both qualitative and quantitative data is the same except, that is the finding in qualitative data revealed no lack of information technology, but other problems is identified. That is lack of sufficient infrastructure to use Information Technology effectively. This is due to frequently interruption of light and very slow network connection. Recommendations: The organization should give priority for improvement of human capital by adjusting incentives and benefit for employees, it also should give emphasize for the betterment of organizational capital by promoting good future opportunity for employees, and for better utilization of IT the organization should continue improvement of IT infrastructure