Causes and effects of Employee Turnover: the case Ethiopian Revenue and Customs Authority Jimma Branch Office

Abstract

This study aims at analyzing the causes and impacts of turnover on Ethiopian Revenue and Customs Authority and particularly the case of Jimma branch office. In order to identify the causes and effects of the staff turnover in Ethiopian Revenue and Customs Authority Jimma Branch office, the research used both primary and secondary data. In order to make the study more reliable census method was used. With regard to primary data, first hand data was collected through questionnaire filled by twelve (12) terminated and all the existing nonmanagement and management staffs of the organization which is 172. Moreover data about the trend of both existing and terminated staff were collected from the organization's human resource department. The research is quantitative. Analysis was done using descriptive, correlation and regression techniques, by the use of SPSS version 20 for windows. From the study it was seen that the main causes of employee turnover emanates from internal factors prevailing in the organization on which the organization has control over. The study also finds the negative effect of employee turnover on organizational effectiveness and employee performance.