Business Process Re-engineering Challenges and Opportunities in Ethiopian Telecommunication Corporation- Special Attention on Management Contracting

Abstract

Undertaking constructive changes have become a matter of great interest to any kind of organization. The basic & real essence behind undertaking fruitful changes in an organization is quite enormous and sometimes it may be very general to describe these reactions in a very specific terms and scenarios. New Public Management (NPM) reforms have also been globalized. by change agents. These include large international management consultants, accountancy firms and international financial institutions, all of which have been instrumental in the increasing .importation of new management techniques from the private into the public sector. The study intends to investigate out the prospect and challenges of BPR(Business Process Re-engineering) in line with management contracting in south west ETC (Ethiopian Telecommunication Corporation) branches. To carry out this study structured questionnaire and interview have been used to gather data from respondents Therefore, 125 subjects were involved as a sample for the questionnaire survey. Besides, a stratified sampling technique has been used to distribute the sample proportionally to the two strata (groups). That is, the management and non-management employees of ETC at southwest Ethiopia. After the data is collected, it is edited, coded and finally, analyzed by using SPSS(statistical package for social scientists) software. Though Ethio-telecom has launched the development of more enterprise specific products and made tremendous achievement in accessibility, but gaps like raising the level of employees' awareness, lack of quality telecom services, and giving less emphasis to employees' job security are some of the bottlenecks in implementing the new management system. Therefore it is advisable for the organization to raise the level of employees' awareness through continuous training and installing advanced technologies in order to alleviate the quality oftelecom services.