Effect of training and development on employee performance in the case of ethio telecom (south western region)

Abstract

Employees are major assets of any organization. The active role they play towards a company’s success cannot be underestimated. As a result, equipping these unique assets through effective training becomes vital in order to maximize the employee performance. Also position them to take on the challenges of the today’s competitive business climate. The main focus of this study was to assess the effect of training and development on employee performance. The study used descriptive and inferential method of research design. Both primary and secondary data collection instruments were used to collect the data. The target populations that were used in the data collection were 400 employees of SWR Ethio Telecom including manager and shop supervisors. Relevant information were collected using closed ended questioner and, structured interview were conduct with top level manager and data from the questionnaires were analyzed quantitatively. The selections of the respondents in the company were carried out by using strata random sampling method. Employees were categorized by geographical area and allocated proportional rate to obtain equal sample size, then using the formula 220 employees were selected from the target population. After data collection, analysis was done using descriptive statistics (tables, percentages mean, standard deviations, graphs and frequency) and binary logistic regression model were used to test the hypotheses with the help of Statistical package for social scientists (SPSS) version16.0 software. Theresult shows the positive relationship between on the job training and employee performance than off the job training. In general this study concludes that training and development improves employees skill, knowledge, attitude change, new capability and increase job satisfaction and motivation. Based on these, it is recommended that Ethio Telecom should improve employee by using e-learning models in line with the present educational and technological changes in order to offer relevant training. To get satisfactory return on training investment Ethio Telecom should evaluate accuracy of the result.