This research aims to investigate the effect of service quality gap on customer satisfaction in Awash bank S.c. To achieve the objectives of this study, data was collected through questionnaire from a sample of 336 ...

Saving and Credit Cooperatives (SACCOs) are the main financial solution of the people who have low income level. Savings and Credit Cooperative are a form of a cooperative society aimed to provide financial services to its ...

This study aimed to investigate the determinants of private commercial banks’ lending in Ethiopia. To this end, the researcher has selected seven senior private commercial banks in Ethiopia judgmentally. This study used ...

The economic and social damage due to motor vehicle is intensifying alarmingly. Among others, one of the measure took by the government of Ethiopia is the recent development of legislation “Vehicle Insurance Against Third ...

Bank Liquidity has one of the major concerns for private banks and thus achieving the optimum level of liquidity is fundamental. The main objective of this study was to identify the determinants of liquidity of private ...

The purpose of this study was to investigate the determinants of mobile banking adoption in commercial banks of Ethiopia in Jimma city. Commercial banks in Ethiopia introduced mobile banking technology. However, the numbers ...

The Commercial Bank of Ethiopia (CBE) is the largest financial institution in Ethiopia. The major objective of this study was to assessing the effects of service quality on customer satisfaction in the case of Serbo branch, ...

The basic aim of this study was to assess credit accessibility for micro and small scale business enterprise of Gedio zone Kochere worda that found in Gedeo zone. So the study was focused on the problems associated with ...

The banking sector remains highly competitive. To win the markets, banks should focus more on customer expectations. Exploring such information will help banks to identify the appropriate marketing strategies that needed ...

The study focused on impact of e- banking service quality on customer satisfaction in the commercial bank of Ethiopia. The main objective of the study was to identify the relationship between electronic services quality ...