The impact of iso 9000 certification on tqm implementation process in the case of bedele brewery

Abstract

Total Quality Management (TQM) is one of the popular modern management concepts with emphasis on quality in the entire organization and extends from supplier to customer. The main purpose of this study is to assess the adoption of TQM elements in ISO 9000 certified company in case of Bedele Brewery. In this study Bedele brewery was selected as it has been certified in ISO 9000 Quality management system since 2007. Out of 345 employees’ 181 were selected using stratified random sampling and five department heads were included. A total of 143 usable questionnaires were received and the overall response rate was 79 percent. The result of the study shows that the company practiced TQM at a moderate level. Among the elements of TQM; process management, customer focus and supplier relationship implement at a high level. Leadership, employees’ participation, education and training, and reward and recognition are implemented at moderate level. However, continuous improvement is practiced at low level. The result indicated that ISO 9000 implementation contributes towards the adoption of Total Quality Management. Even though the company is moderate in practice of TQM activities, it should be do more to implement them at their full extent.