Assessment of the challenges and prospects of good Governance in the revenue generation office of assosa Town adminstration: benishangul-gumz regional state -Ethiopia

Abstract

The study assessed the challenges and prospects of good governance in the revenue generation office of Assosa town administration. Descriptive research design was used. Quantitative and qualitative approaches of research were employed. Both primary and secondary sources of data were used. Simple random and purposive sampling techniques were used. The study comprised 96 total respondents of business community, and the key informants of revenue generation office. A descriptive method was employed to analyze data collected through structured questionnaire, open ended interview, and focused group discussions. Lack of interest from the side of tax payers to pay the tax and lack of commitment, competent workforce, logistics and facilities (computer) on the side of revenue office as the challenges that hamper the practicability of good governance in the revenue generation office in relation to tax valuation, taxpayer education, tax payer information, tax compliant administration and taxpayer assistance. It can then be concluded that the practicability of good governance in the revenue office is facing challenges. Thus, it is recommended that the revenue office should promote commitment, and fill positions with qualified workforce to ensure the prevalence of good governance, to enhance the voluntary compliance of tax payers, and to build mutual trust between the revenue generation office and the tax payers. Revenue office should implement the opportunities such as BSC, BPR, and formation of groupings like 1 to 5, in order to encourage the success of good governance in the office.