Patients‟ perception towards quality of nursing care in inpatient department at public hospitals of benishangul gumuz regional state, north west Ethiopia.

Abstract

Background: Quality nursing care service delivery is critical undertaking for optimal patient outcomes. patient's perception of quality nursing care is the patient's feeling or view of the nursing care they received from nursing staff during hospital stay. Using patient’s perception as proxy in measuring quality of nursing care is highly recommended. Objective: The aim of this study is to assess patients’ perception towards the quality of nursing care in inpatient department at public hospitals of Benishangul Gumuz regional state, North West Ethiopia. Methods: Institution based cross-sectional study design was employed from March 15 to April 30/2018. Stratified random sampling technique was used to select 421 eligible study participants. Interviewer administered structured questionnaire was employed to collect data. Data was entered to epi data version 3.1 and exported to statistical package for social science version 23. Descriptive statistics was computed and binary logistic regression analysis was used to identify candidate variable. Then, variables found to have 𝑝 value of less than 0.25 was entered into multivariable logistic regression analysis. Finally, the pvalues of <0.05 was considered statistically significant. Graph, table and chart were used for presenting results. Result: The overall good perception was found to be 49.3%. There was a statistically significant association between patients’ level of education, length of hospital stay, companion possession status and type of room admission (p<0.05); there was no statistically significant association between gender, age and previous hospitalization experiences with overall patient perception score. Conclusion and Recommendation: Authors conclude that the patients enrolled in the study perceived nursing care services in negative way, so their perception status with the care they received was found to be at a lower level. This requires imperative attention by responsible bodies to enhance patient perception. Further study is needed to understand the overall patients feeling using qualitative study and also the care providers’ perceptions should be examined.