Assessment of client satisfaction level with dental care Deliveries at ambo hospital dental clinic, west shewa, Oromia region, central ethiopia

Abstract

Introduction: client satisfaction is level of satisfaction that patients experience having used health care of which dental care is one component. It would judge from patient's point of view. Since clients expectation increase over time, the health service should increase to fulfill the demand of customers. Measuring patient satisfaction has become integral part of health service provider's management strategies across the globe. Moreover, the quality assurance would be measured on a regular basis. Objective: to assess and determine the perceived level of client's satisfaction with dental health services delivered at Ambo Hospital. METHOD: A cross-sectional study was conducted among 110 patients visiting Ambo Hospital dental clinic from May 1-30 and systematic sampling technique was applied. Standardized and structured questionnaire was developed for purpose of data collection. SPSS 16.0 version was used for data management and result was presented using tables and figures. CONCLUSION AND RECOMMENDATION: conclusion was made based on the result of the study and recommendation was given to the: Ambo Hospital administration, health bureau of the zone, Oromia health bureau, ministry health.