The Effect Emotional Intellegence Of Minstry Of Revenue Ethiopa,addis Ababa

Abstract

The purpose of the study was to examine the effect of emotional intelligence on organizational citizenship behavior at Ministry of Revenue of Ethiopia at four branches (large tax payer branch, medium tax payer branch, Small tax payer western branch office and Small tax payer Eastern branch) of Addis Ababa. To achieve the objective of this study the researcher used a mixed research approach. Questionnaire was distributed for 319 employees and returned 278 of the questionnaire were filled correctly. The date was analyzed by using tables, percentages and SPSS version 21 software computer was adapted to analyze the data. The study randomly selected four branches, by using the four dimensions of emotional intelligence: self-awareness, self-management, social awareness and relationship management were used. Therefore, the finding of the study regression analysis concluded that, the mean of self-awareness, relationship management and social awareness had statistically significant impact on the organizational citizenship behavior at ministry of revenue Addis Ababa. Finally, the study forwarded the recommendation that organization should focus more on the enhancement of emotional intelligence in the work place. The managers should try to measure the problems encountered by the employees and provide them training in order to overcome the fear of unknown and for the success of organizational performance through different contributions emotionally intelligent employees’ deliver to the Revenue.