The Effect Of Total Quality Management Practice On The Organizational Performance In Case Of Hilina Enriched Foods Plc

Abstract

he purpose of the study was examining the effects of total quality management implementationon factory performance in Hilina enriched foods PLC. Explanatory research design was employed. Both qualitative and quantitative researchmethods were applied. In order to select the respondents from the total population of 253, simple random sampling method was applied and the sample size determination comes with 110. Survey data collected from respondents analyzed using descriptive, correlation and regression analysis. The finding of the study indicated that there was a significant relationship between total quality management and factory performance in general. Specifically, the independent variables come up with the following facts. Top management commitment, customer, continuous improvement strongly affect factor ’s performance while training and education, information and analysis system, employee empowerment and encouragement has modest role in the factory. There is significant effect on between top management commitment and employee empowerment and organization performance while its linear combination of the independent variable, variables were significantly related to the dependent variable. In the factory top management commitment, customer focus, continuous improvement and information and analysis system were considered as influential factor while training and education and employee empowerment given less attention. Finally, it is recommended that all variables of total quality management specifically employee training, education and employee empowerment should focus be given enough attention to enhance the factor ’s performance at the requiredlevel.