Factors Affecting Employees’ Performance: In Case of Ministry of Revenue

Abstract

The study investigated factors that affect employees' job performance in the Ministry of Revenue eastern Addis Ababa branch office, Addis Ababa. To identify and evaluate those factors that influence employees' performance, both descriptive and explanatory research design applied. Also, the study applied explanatory and descriptive vs cross sectional survey design. Mainly questionnaires used to collect the primary source of the data. In addition, a key informant interview was applied for the top management. Primarily, multistage sampling technique used to select the branch office. Then, a Simple random sampling technique used to select employees. From those the study targeted 203 respondents but 198 returned the questionnaires, indicating a response rate of 98.54%. Data analysis involved frequencies, percentages, and inferential statistics such as correlations and multiple linear regression by using Statistical Package for Social Science. Findings revealed that majority of employees find it as job stress, motivation, working environment and training affects their job performance and also a significant positive relationship between motivation and employee performance, working environment, and employee performance and training and employee performance. On the other hand, there is a significant negative relationship between job stress and employee performance. It was therefore concluded that motivation, working environment, and training positively affected the employees’ performance while; job stress negatively affected the performance of employees at MOREAASTBO. The study recommends that making the management effective and practice among the managers and administrator bodies by giving attention to the stress reduction mechanism, create a good relationship with co-workers and promoting Staff in a fair and transparent way, the organization should plan to build or rent a wide office to minimize the uncomfortable work environment such as overcrowding workplace and finally establish and facilitate its own training center to improve employees’ performance.