t Erca large Taxpayers branch ofice

Abstract

The main objective of the study was to identify factors affecting employee turnover. It specifically finds out the main factors for employee turnover, the level of employee turnover and the challenges associated with it. In order to achieve these objectives, the researcher used descriptive and explanatory research design using probability sampling to collect data from ERCA Large Taxpayers Branch Office. To select the sample that is representative 222 employees are selected randomly, and questionnaires are distributed to 222 employees from the employees which 184 are fully returned. Data from employee were collected on several variables that affect employee’s turnover including demographic characteristics, job satisfaction, organization and work environment, career and growth opportunity, basic salary and nature of job using close ended questionnaires were gathered which makes the research quantitative. The tests involved are ANOVA, Pearson Correlation Coefficient and Regression. The finding of the study indicates also that employees were satisfied with the factors affecting of employee turnover. The study found out that job satisfaction, career and growth opportunity, basic salary and nature of job are the major factors for high turnover in ERCA large taxpayer’s branch office. Therefore the Human resource department should develop an effective job satisfaction, Salary, Internal career growth opportunity, Nature of job, Organizational and work environment.