Assessment of employee training and development practice in commercial bank of Ethiopia in woldya town

Abstract

This study is entitled an asses the employee training and development practice department of the CBE in Woldya main Adago and gubalafto branches effectively of employees. This study of research design using descriptive type of research design with a mixed approach. The descriptive type of research design helps to shows accurately the characteristics of a particular individual, situation or a group, by using a mixed approach it was able to capitalize the strength of quantitative and qualitative approach and remove any biases that exist in a single research method. Both primary and secondary data collection instruments were used to collect data, Target Population of the study focused on both banks managers and employees was 96. The number of participants for this study was 40 employees. The selections of the respondents were carried out by using purposive sampling method.The analyzed and interpreted by using the quantitative techniques using tables, and percentage statement computations. There are some problems that the banks faced, that task analyses were mostly used in identifying employees need with less emphasis of person analysis, less of service of employees, Evaluations particularly before-training, have not been given much emphasis by the banks, since it is a means to assess the cost/benefit of the human resource training and development program to the banks. Effectiveness of training and development program is not evaluated enough that they have taken so far. Employees are not satisfied with the selection criteria, training methods and training period’s adequacy. But, they are satisfied with trainer’s capabilities and skills, and training objectives. The banks should attempt, look in to include person analysis in employees training and development needs determination, even for new employees those who are placed in their specialization they needs training and development because the theories that they are learn in the class are different from the practice in the work place, therefore training should be given. To improve the training program should be made focusing on fast response from employees to customers' requests, fast redressed of complaints, prompt service from the employees, and willingness of the employees to help customers.