Factors affecting the role of commercial bank of Ethiopia on the economic development of gerba guracha town: (the case of gerba guracha branch)

Abstract

Commercial bank of Ethiopia Gerba Guracha branch is one of the financial institutions that are located in Oromia region, North shoa zone, Gerba Guracha town. The study was focused on this Town in particular to assess factors affecting the role of commercial bank of Ethiopia for the economic development of Gerba Guracha town. This study used both primary and secondary data. The primary data was collected through interview and questionnaire and the secondary data was collected from different published and unpublished document, other research and websites. The collected qualitative and quantitative data from the current employees of the banks was processed by using data processing procedures. These procedures are editing, coding, analysing and after that appropriate data interpretation was commence. Then based on the above factors, the researcher provides appropriate and feasible solutions, suggestions and recommendations. From an analysis of the collected data, the finding revealed that frequent network and power failure, poor saving culture, high cost of internet, shortage of skilled man power, lack of team spirit, inconsistence in service quality, inflation, lack of customer awareness regarding the bank service are the major factors that affect the role of CBE Gerba Guracha branch on the economic development of Gerba Guracha town. Among those factors network and power failure are the dominant one.