Assessing factors affecting employee performance: a case of jimma zone public service sectors

Abstract

The purpose of this study was assessing the factors affecting employees performance: a case of Jimma zone public service sectors. The study was used both descriptive survey research design and Explanatory research design. secondary and primary data were used in the research. The independent variable is working environment, training and Development and Communication. While dependent variable is employee performance. From 1200 total populations 206 sample sizes were take using formula. For data collection 206 questionnaires were distributed to the sample respondents and all of them were collected. The overall finding shows that, Challenges related to organizational climate, communication and training and development influences employee’s performance levels: so management support is an important condition for employee’s performance improvement. Employee training and development increase job satisfaction and morale; there are many advantages of training and development for an organization, but the benefits of employee training and development also impact employee career growth as well. When employees sense that their employer is helping them to improve their skills and knowledge base, they feel motivated, and this increases their job satisfaction and morale. On the other hand the type of work environment in which employees operate determines the way how they perform. Effective workplace environment raises the bar of what is expected from the employees without necessarily giving them extra means or resources to handle this. So the measure expected from the public sectors were make a need assessment and avoid face-to-face training on weekends or after-hours, and limit travel requirements for training. So avoiding the traditional training methods have its own economic advantage towards the organization as well as improves employee’s performance. Similarly, future empirical researches in the area in question were helpful to consider space-time differences in explaining determinants of employees’ performance.