Implementation Constraints of System application product enterprise resource planning project a case of Ethiopian Electric utilities Jimma district

Abstract

The study purpose is primarily to identify and analyze SAP ERP implementation constraints in case of EEU Jimma district. In order to reach the primary aim of the thesis, questionnaires, observation and interviews were made. All respondents were belongs to significant knowledge class in SAP ERP (CRM, EAM, and FICO) implementation. As result, the researcher was identified the implementation constraints by selecting organizational, technological, change management and individual challenges as independent variables andimplementation constraints of SAP ERP performance as dependent variables and other related concepts. All of these four independent variables are making 62.6 % of the contributions for implementation constraints of SAP ERP performance in EEU. The study wasfollowed, descriptive research method by descriptive statistics and regression method analysis. Additionally, it was applied both qualitative and quantitative approaches. Accordingly, questionnaires, interview and document analysis to be used as data collection instruments. The data obtained through questionnaire wereanalyzed quantitatively using descriptive statistics: frequency, percentage, mean and standard deviation through SPSS version 25.00 software.Also, the analysis, such that data validity &reliability analysis, normality, regression result analysis was studied.The study also damped across linear regression study model. Additionally, the data obtained using interviews were analyzed qualitatively. Total population used to collect data were managers, junior and senior engineer, ICT and automation worker and finance staff who are the team members of the project those who covers a total of 90. The sampling design was followed total population purposive sampling and navigates through questionnaires and interview type of data collection techniques. The findings of the research wererevealing really the major effects of the implementation of SAP ERP on the EEU Jimma district.The findings of the study revealed that the major challenges that face the implementation of ERP system grouped in four variables called OC, TC, IC and CMC. Where CMC has inverse relation with the SAP ERP IC and other three variables has positive relationship. The researcher recommended that the EEU should work on the OC variable which has more effect on the SAP ERP IC.