Effect of Organizational Climate on Employee’s Job Satisfaction: The Case of Ministry of Revenue Jimma District

Abstract

The purpose of this study was to explore the relationship between organizational climate dimensions and employees’ job satisfaction in Ethiopian Ministry of Revenue, Jimma branch. The study used descriptive and explanatory research designs to find out how organizational climate dimensions (i.e., Tangibility, Reliability, Responsiveness, Assurance and Empathy) affect employee’s job satisfaction. Primary data for this study were collected with a questionnaire which was administrated to a total of 122 respondents sampled by using systematic random sampling technique from Jimma branch. Data were analyzed using descriptive and inferential statistics, and the effect of organizational climate on employee’s job satisfaction was also examined using a multiple regression analysis. The findings of the study indicated an overall moderate level of employee’s job satisfaction with respect to organizational climate of the branch. Results of the study also revealed that among the seven organizational climate dimensions; training and development, communication and workload had statistically significant effects on employee’s job satisfaction in Ethiopia minster of revenue, Jimma branch. However, salary package, performance of management, and quality of service had no significant impact on employee’s job satisfaction. Thus, management bodies of ministry of revenue should strive to strengthen these organizational climate dimensions. The study concluded by providing possible recommendations that the organization must take immediate action and must be given special attention to the climate dimensions scored below average. The study also concludes with limitations and future research suggestions to enhance organizational climate in Ethiopian ministry of revenue as well as other related organizations