Parental Satisfaction Concerning Their Child's Hospital Care And Assocaited Factors In Neonatal Intensive Care Unit At Jimma

Abstract

Background: Parent satisfaction is an imperative feature of the quality of care in the health service setting. In neonatal intensive care units (NICUs), parent satisfaction is essential for measuring clinical service practice and refining the quality of care delivered to infants and parents. Neonates admitted to pediatric wards require special hospital situations. In developing countries like Ethiopia, the satisfaction of parents of neonates requiring intensive care is frequently ignored. Objective: the study aimed to assess parental satisfaction with child hospital care in neonatal intensive care unit and associated factors. Methods: From August to September 2023, a hospital-based, cross-sectional study was undertaken at Jimma University Medical Center's Neonatal Intensive Care Unit (JMC). Using the consecutive sampling procedure, 367 parents of admitted newborns were chosen. Data was collected using a structured and semi structured questionnaire adapted from Empowerment of Parents in Intensive Care. Data was entered into Epidata 3.1 and exported into SPSS Version 23 for analysis. Descriptive statistics and whenever relevant, univariate and multivariate logistic regression analyses was done at 95% confidence level and p value<0.05 was considered as statistical significant to see presence of associations between the dependent and independent variables. Result: - The overall parental satisfaction was 51.77% with the care provided to their neonates in the NICUs. The odds of parent satisfaction among parent whose occupation was government was 3.744 times [AOR 3.744 (CI: 1.33, 10.513)] higher than those whose occupation was house wife. The odds of parent satisfaction among parent who use social media was 4.587 times [AOR 4.587 (CI: 1.479, 14.23)] higher than those who use all media. The odds of satisfaction among parent who involved in decision during child hospital care was 8.812 times [AOR 8.812 (CI: 4.738, 16.39)] higher than those who did not involve in child care decision making. The odds of satisfaction among parent who got Psychological support during their child care was 5.81 times [AOR 5.81(CI: 3.17, 10.63)] higher than those who didn’t got psychological support. Conclusion: -This study exposed that from parents participated in the study more than half were satisfied on their child’s hospital care at NICU Jimma University medical center. Parent involvement in decision making, parent acquire psychological support during their hospital stay, being a government worker in occupation and user of social media were significant predictors associated with parent’s satisfaction with hospital neonate care at NICU Jimma University medical center. Emphasis should be given to parents’ involvement in decision and psy