Assessing practices and challenges of service Delivery in Mizan town finance and revenue Office

Abstract

This study attempted to assess the practice and challenges of service delivery of finance and revenue office Mizan town in Bench-Sheko zone. Data was collected through questioning 49finance and revenue office experts, and 50 service users in the office. In addition, interview were employed for 4 finance and revenue office heads and 2 civil service heads. The result showed the finance and revenue office experts have interest in working place. While all employees have no labour discipline in the office because of sense of ethnicity, depend on the leaders and lack of awareness. Additionally, there was no cooperation and harmony among the staffs. Regardless of challenges on the practices of service delivery includes lack of timely training, work burden, shortage of the use of technology, lack of top management support and lack of career structure. It revealed that the service user’s dissatisfied in the service of the office because leaders have less responsible to measure action and decision, corruption, giving long appointment, repeated meeting, lack of punctuality, and most experts fearing to give direction. Therefore, to improve the service delivery practices of the administration should take measurements that break rule and regulation is required attention of them.