The role of conflict management in effective performance of organization: the case of some selected government organizations: Nono Benja Woreda, Jimma Zone, Oromia Regional State, Ethiopia

Abstract

The main objective of this study was to assess the role of conflict management in effectiveness of the performance of the organization in case of Jimma zone, Nono Benja woreda, and selected government offices. To answer study questions, the researcher applied descriptive research design with mixed approach. While conducted this study , both primary and secondary sources of data were utilized .In order to select the sample size , the researcher applied purposive sampling technique , in which all 160 employees who taken from 4 selected offices of Nono Benja, from civil service pool ( Education, and Finance ) and from administrative pool ( Water and Health) offices were purposively selected . The study was also included 8 management and 12 grievance handling committees taken from each organizations. Data was collected using , questionnaire, interview and FGD . The collected data was analyzed through percentage, frequency, mean and standard deviation. The finding of this study showed that , poor communication, repetitive negative behavior of employee, personality clashes ,issues related with salaries and wages and lack of cordial relationship among employees were caused conflict ,as consequences conflict in these organization discouraged the effective performance of the employee reducing quality, productivity, loss of economy and also bring fragmentation among the staff .As conflict management techniques, the leaders deliberate used accommodating , avoidance, solving problems, and compromising .Therefore, the researcher recommended that , hence conflict affect the effective performance of the organization, its better if the management settled conflict earlier , and re-orientation through work shop and seminars need to deliver to employees about the consequences of conflict in the organizations.