Abstract:
This paper made an attempt to identify the challenges of balanced scorecard specifically from
learning and growth dimension. Case study in Jimma university specialized Hospital. It
assessed weather learning and Growth dimension of balanced scorecard affected by the
availability of information technology, human and organizational capital while BSC was
processing in Jimma university specialized Hospital. JUSH have 1261 paramount employees, so
that it is difficult to include all population, in study. for this purpose formula for sample size
determination were used , sample size become 89. and population to be included in sample
study were selected by using simple random sampling techniques, after population proportion
were calculated for each department and section. The research project was engaged with both
the qualitative and quantitative research strategies. and primary data's were collected by using
closed ended interview questioner for quantitative part and in-depth interviews research
techniques were used for qualitative data ,and purposefully selected 10 key- informant’s
participants were involved. out of 89 sample size study population selected 78 respond
correctly, this quantitative data were entered in SPSS version 20. and analyzed using descriptive
static, mean, standard deviation and percentiles. in the quantitative part, variables having mean
scores >=2.5 had less and < 2.5 had high influential impact on learning and growth dimension
of balanced scorecard. Conclusion: According to the result lack of human and organizational
capital were identified the main challenges of learning and growth dimension of balanced
scorecard in JUSH, and have high pressure in services delivering process. The result from
both qualitative and quantitative data is the same except, that is the finding in qualitative data
revealed no lack of information technology, but other problems is identified. That is lack of
sufficient infrastructure to use Information Technology effectively. This is due to frequently
interruption of light and very slow network connection. Recommendations: The organization
should give priority for improvement of human capital by adjusting incentives and benefit for
employees, it also should give emphasize for the betterment of organizational capital by
promoting good future opportunity for employees, and for better utilization of IT the
organization should continue improvement of IT infrastructure
