Abstract:
Back ground: Patient satisfaction is defined as the extent of the resemblance between the
expected quality of care and the actual received care. Patient satisfaction with nursing care
is important for any health care agency because nurses comprise the majority of
health care providers and they provide care for patients 24 hours a day. Determining
factors most contribute to patient satisfaction can further assist nurses in improving the
quality of nursing care.
Objectives:-The objective of this study is to assess adult in patient satisfaction with
nursing care and its determinants factors in Hawassa specialized and teaching hospital,
south nation nationality and people regions, 2014.
Methods: - A cross-Sectional study was conducted at Hawassa specialized and teaching
hospitals in south nation nationality and people regions from April 1-30, 2014.
The study populations were Patients who were admitted to medical, surgical,
gynecological/obstetric and ophthalmological wards at the time of data collection. A total
of 406 patients who were admitted at least for two nights and able to communicate were
included in the study. The data collection tool was a modified ‘Newcastle Satisfaction
with Nursing Scale’. EPI –data version 3.1 and statically package for social science
version 16 Statistical softwares was used for date entry and analysis. Mean score, standard
deviation; summary tables were used for describing the data. Simple linear regression was
conducted and significant variables at p-value <0.25 were taken as candidates for multiple
linear regressions. Factors predicting patient satisfaction were identified by using multiple
linear regression analysis at a significance level of p-value less than 0.05.
Results: This study showed that the mean satisfaction score of the patients was 47 %.
Perceived need (Beta=0.562, 95% CI= 0.581, -0.758) and expectation of care (Beta=0.345,
95%CI=0.334, -0.499) were identified as independent predictors of adult in patient
satisfaction having positive association but duration of hospitalization (Beta= -0.193,
95%CI= -0.383-0.179) has negative association with adult in patient satisfaction.II
Conclusions and recommendation: The level of adult in patient satisfaction was low
compared to other related studies. Perceived need of the patient found to be top priority and
crucial factor in determining adult in patient satisfaction. Thus it is recommended that the
hospital administration should regularly provide on job training for nurses to help them to
provide patients all the relevant care.
