Abstract:
Background: Maternal satisfaction is considered as one of the desired outcomes of health care
and it is directly related with utilization of health services. Child immunization is considered to be
among the most effective preventive services, and is one of the most important public health
interventions which is cost effective to reduce both morbidity and mortality associated with
infectious diseases. A satisfied mother is assumed to use the services and complies with service
provider for better child health care out comes.
Objectives: To assess maternal satisfaction towards childhood immunization service and
associated factors among mothers attending Health posts in Gombora woreda, Hadiya zone, south
Ethiopia.
Methods: A facility based cross sectional study was conducted among 382 mothers from March
to Apr 2016 in Gombora woreda. Consecutive sampling technique was used to select mothers
who were included in the study. Exit interviews and in-depth interview methods were used to
collect the data. The data were entered to Epidata version3.1 and analyzed by using SPSS
version20. Descriptive statistics, bivariate analysis and multivariable logistic regression analyses
were employed to identify factors associated with satisfaction.
Result: sixty six point two percent (253 of 382) of the mothers were satisfied towards childhood
immunization service provided. Greetings of the mother had statistical significance with maternal
satisfaction towards child hood immunization, Mothers who have got greetings by care providers
were more likely to be satisfied as compared with Mothers who have not got greetings AOR=5.4
(2.6-11.2). Mothers who got service within short waiting time (<15min) were more likely to be
satisfied compared with Mothers who were served in long waiting time (30-60min) AOR=6.2
(2.3-16.6), mothers who have got vaccine information were more likely satisfied than who
haven’t got vaccine information AOR=7.4(3.8-14.6).Mothers who were told about types of
vaccine were more likely satisfied than Mothers who were not told about types of vaccine
AOR=3.5(1.7-7.02)
conclusion and recommendations: This study revealed that the level of maternal satisfaction
towards childhood immunization was 66.2%. Improving information provision on immunization
and greetings the clients was recommended. It was suggested that creating mechanism to reduce
long waiting time can improve client satisfaction.
