Abstract:
Background: Quality nursing care service delivery is critical undertaking for optimal patient
outcomes. patient's perception of quality nursing care is the patient's feeling or view of the
nursing care they received from nursing staff during hospital stay. Using patient’s perception
as proxy in measuring quality of nursing care is highly recommended.
Objective: The aim of this study is to assess patients’ perception towards the quality of
nursing care in inpatient department at public hospitals of Benishangul Gumuz regional
state, North West Ethiopia.
Methods: Institution based cross-sectional study design was employed from March 15 to
April 30/2018. Stratified random sampling technique was used to select 421 eligible study
participants. Interviewer administered structured questionnaire was employed to collect
data. Data was entered to epi data version 3.1 and exported to statistical package for social
science version 23. Descriptive statistics was computed and binary logistic regression
analysis was used to identify candidate variable. Then, variables found to have 𝑝 value of
less than 0.25 was entered into multivariable logistic regression analysis. Finally, the pvalues of <0.05 was considered statistically significant. Graph, table and chart were used for
presenting results.
Result: The overall good perception was found to be 49.3%. There was a statistically
significant association between patients’ level of education, length of hospital stay,
companion possession status and type of room admission (p<0.05); there was no statistically
significant association between gender, age and previous hospitalization experiences with
overall patient perception score.
Conclusion and Recommendation: Authors conclude that the patients enrolled in the study
perceived nursing care services in negative way, so their perception status with the care they
received was found to be at a lower level. This requires imperative attention by responsible
bodies to enhance patient perception. Further study is needed to understand the overall
patients feeling using qualitative study and also the care providers’ perceptions should be
examined.
