Abstract:
Introduction: client satisfaction is level of satisfaction that patients
experience having used health care of which dental care is one component. It
would judge from patient's point of view. Since clients expectation increase
over time, the health service should increase to fulfill the demand of
customers. Measuring patient satisfaction has become integral part of health
service provider's management strategies across the globe. Moreover, the
quality assurance would be measured on a regular basis.
Objective: to assess and determine the perceived level of client's satisfaction
with dental health services delivered at Ambo Hospital.
METHOD: A cross-sectional study was conducted among 110 patients
visiting Ambo Hospital dental clinic from May 1-30 and systematic sampling
technique was applied. Standardized and structured questionnaire was
developed for purpose of data collection. SPSS 16.0 version was used for data
management and result was presented using tables and figures.
CONCLUSION AND RECOMMENDATION: conclusion was made based on the
result of the study and recommendation was given to the: Ambo Hospital
administration, health bureau of the zone, Oromia health bureau, ministry
health.
