Abstract:
The purpose of the study was to examine the effect of emotional intelligence on
organizational citizenship behavior at Ministry of Revenue of Ethiopia at four branches
(large tax payer branch, medium tax payer branch, Small tax payer western branch office
and Small tax payer Eastern branch) of Addis Ababa. To achieve the objective of this study
the researcher used a mixed research approach. Questionnaire was distributed for 319
employees and returned 278 of the questionnaire were filled correctly. The date was analyzed
by using tables, percentages and SPSS version 21 software computer was adapted to analyze
the data. The study randomly selected four branches, by using the four dimensions of
emotional intelligence: self-awareness, self-management, social awareness and relationship
management were used. Therefore, the finding of the study regression analysis concluded
that, the mean of self-awareness, relationship management and social awareness had
statistically significant impact on the organizational citizenship behavior at ministry of
revenue Addis Ababa. Finally, the study forwarded the recommendation that organization
should focus more on the enhancement of emotional intelligence in the work place. The
managers should try to measure the problems encountered by the employees and provide
them training in order to overcome the fear of unknown and for the success of organizational
performance through different contributions emotionally intelligent employees’ deliver to the
Revenue.
