Abstract:
Effective company should have a culture that encourages the employee satisfaction. The current
objective of the study was to assess factor affecting employee’s satisfaction of water and
sewerage service enterprise’ in Jimma town. The study was employed cross-sectional study
design. Both qualitative and quantitative data was collected by use of this design and further
subjected to scientific and descriptive analyses. Census sampling methods was employed to
select the study population in which the all total populations (145) of the enterprise were
included in the study due to the few sample population of respondents. To conduct the data, both
primary and secondary sources of data was employed. The data was analyzed in qualitative and
quantitative by using descriptive study analyzed method. And linear regression test was used to
test whether there was any significant associations or difference happened in the response of job
in the enterprise and employees satisfaction. Based on the finding of the study, education
background (p= 0.003), duration in company (p= 0.003) and Position in the company variables
have association with employees satisfaction and determine significantly the employees
satisfaction in sewerage and water service enterprise in Jimma town. On the other the
relationships with the supervisor (p = 0.026) of explanatory variable predict the satisfaction of
employees. From this, the finding of the study shows no single organization variables
determinant factor for the employee’s satisfaction. The company should be adjusted the
education advancement of employees by giving chance to modify their education levels. And the
company should manage their worker by giving different opportunity for personality of
individual employees by observing his individual psychological condition and wish to serves for
company in long time. Also, the company should practice the system of increasing the
relationships between the supervisor and employees by giving training to give positive approach
for each others. On the other hand, the supervisor of the organization should be approachable
and listen the comment of employees regarding motivation problems, the supervisors and
employees should be transparency and existence of positive relationship in the organization
