Abstract:
Evaluating land management problems and directing sustainable solutions was very important for the sustainable development of urban cities. The study aimed at assessing the challenges of urban land governance practice in urban land development and management office in Bonga town, Kaffa Zone, South national Regional State Government. This research adopted a mixed approach in addressing the research question raised. The researcher selects a descriptive research design to describe the collected data reliably. Data were collected from primary and secondary sources.The methods of sampling techniques selected for this study are non-probability and probability sampling techniques were employed to select samples from the population. To gather sufficient and relevant information for the study, service user residents and employees of land management and development from Bonga town were included. As per the methods of analyzing data are concerned, the researcher applied descriptive statistics to analyze Quantitative data. In addition to this, Qualitative Content analysis is also used to address the qualitative information. The findings of the study revealed that there was a lack of transparency in land provision, weak citizen participation in the land development and management and unequal treatment of clients in the service provision were observed as key problems, service users were dissatisfied with the performance of land development and management officials in their service delivery for different needs and unwanted high political intervention and patronage network with the officials of the office that favors corruption. Based on the findings, to improve transparency and participation of the local community, enhancing institutional and organizational capacity, practicing accountability, equity-based land service delivery, establishing service standards to be effective and efficient which include all the elements of the service provided in the land management and development office are consistently stated as recommendations.
