Abstract:
Background: Healthcare providers are vital clients of the clinical laboratory.
Problems in laboratory services have a significant impact on healthcare providers'
diagnosis, intervention, or prevention strategies during patient healthcare. Healthcare
providers’ satisfaction wasn’t assessed in the study area. So, the study aimed to
evaluate their satisfaction, which helps improve laboratory services and serves as a
prerequisite for accreditation.
Objective: To assess healthcare providers’ satisfaction associated factors with
laboratory services among all government hospitals in the southwest shewa zone,
Oromia, Central Ethiopia 2022.
Methods and materials: A cross-sectional study was conducted on 314 healthcare
providers from June to July 2022. Healthcare providers who met the eligibility criteria
and vonluteer were included. Before being exported to SPSS version 25, the data were
coded and entered into Epi Data version 3.1 for completeness checks. After descriptive
statistics were performed, variables were subjected to bivariate and multivariable
logistic regression analysis to identify associated variables, and variables with a p.
value < 0.05 were considered statistically significant. Finally, the results were shown
in the text, tables, and figures.
Result: According to the study, 54 % of healthcare providers were satisfied with
laboratory services. Assistance of the lab. Handbook (AOR=1.676, 95% CI=1.002,
2.801), notification of the change in services (AOR=1.735, 95% CI=1.029, 2.925),
getting urgent test results in time (AOR=2.349, 95% CI=1.39, 3.68), courtesy of lab.
Staff (AOR=1.924, 95% CI=1.115, 3.321), reliable/quality of lab.result (AOR=3.69,
95% CI= 2.083, 6.538), and consistency of laboratory quality services (AOR=1.706,
95% CI=1.012, 2.875) were factors significantly related to satisfaction.
Conclusion and recommendation: About half of the healthcare providers were
dissatisfied with laboratory services. Therefore, to increase the satisfaction of
healthcare providers’ hospital administrative and laboratory staff, they should work
together on the identified factors. In order to determine overall clients’ satisfaction with
laboratory services, an assessment of patient satisfaction will be required
