Staff Satisfaction and Associated Factors among Health Workers at Woldia General Hospital in North Wollo Zone, North Ethiopia, 2014

Abstract

Background: - Human power is the back bone for the provision of quality health care for population. High level of professional satisfaction among health workers earns high dividends such as high workforce retention and patient satisfaction. Various studies on job satisfaction have been performed on healthcare workers in hospital setting; however, no previous study has been conducted about staff satisfaction the topic in the Woldia general hospital. The objective of the study was to assess staff satisfaction and associated factors among health workers at Woldia general hospital, North Wollo Zone 2014 Method: A cross-sectional study was conducted to determine the level and factors affecting job satisfaction of health professionals working in Woldia general Hospital. Data was collected using self administered questionnaire. The data was entered into a computer and analyzed using SPSS version16.0 windows statistical software. bivarate and multivariate analysis were made to evaluate association of different variables with job satisfaction, and P-value < 0.05, at 95% CI \ was taken as cut off point for statistical significance.\ The eighteen statements were adopted from Ethiopian hospital implementation gridline (EHRIG) to use four liker scale questionnaires. This categories were grouped into “Satisfied” and ‘’ dissatisfied “based on the mean score of 10.21 with SD (+2.08895) and below the mean score were taken as ‘’Not satisfied’’ below the mean and ‘’Satisfied’’ above the mean score. Result: Out of the total 161 health workers in the Hospital, 145 have responded for the self administered questionnaire. The overall result showed that 67(47.2%) of the health workers were dissatisfied by the reasons of “chance of promotion’’ (33.8%) and ‘’develop professional skill’’ 49(33.8%).”The management makes change based on my suggestion” 41(28.3%) and “the assignment is clear to me.” 39(26.9%) said disagree while opinions of respondents on “my chance of promotion” and “develop professional skill” were strongly disagreed 22(15.2%) and 22(15.2%) respectively (see Table1). Conclusion: This study revealed that 67(46.2%) of health professionals of Woldia general hospital were dissatisfied with their job. Responsible bodies should devise mechanisms to improve job satisfaction of health professionals so as to improve the health services of the hospitals