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Background: Utilization of healthcare services by the people arise from a complex interaction
of different factors as demographic, socioeconomic, morbidity profiles, and health service
availability and quality. The objective of this paper assessed utilization of outpatient healthcare
services conditional on illness report, and investigate factors that affect use of outpatient
healthcare in Gambella town, southwest Ethiopia.
Methodology: A community – based cross - sectional study by employed self-report of
morbidity in the three months’ recall period was conducted in the five kebeles of Gambella
town, southwest Ethiopia from August 07 to August 21, 2014. A total of 834 sampled
households selected by simple random sampling methods were included in the study. Data were
collected through face-to-face interview by employing a standardized structured pre-tested
questionnaire. Data analysis was performed by SPSS Window version 21. Bivariate and
multivariate logistic regression were performed to identify statistically significant factors at pvalue of less than 0.05 that affect utilization of outpatient modern healthcare services.
Result: Half of the households participated in the study reported illness in the past three
months. A 13.8% of morbidity report in study subjects in the past 3 months in the study area.
Of those reported illness, 51.9% of them were utilize modern outpatient healthcare services.
In the multivariate, perceived severe (AOR=6.76; 95%CI:3.14, 14.55) and moderate
(AOR=4.14; 95%CI:2.22, 7.72) illness, ill person from richest20% (AOR=2.10; 95%CI:1.05,
4.16) and upper-middle (AOR=3.82; 95%CI:1.86, 7.85) quintile households, children under
five years of age (AOR=5.21; 95%CI:2.30, 11.82), ill persons from households of heads
attained college & above education (AOR=3.01; 95%CI:1.58, 6.04), ill persons from femaleheaded households (AOR=0.33, 95%CI:0.16, 0.68), and availability of health facility within
walk travel time of less than 30 minutes (AOR=1.94; 95%CI: 1.10, 3.42) were significant
determinants/ factors affecting utilization of outpatient modern healthcare services during
sickness in Gambella town. Financial cost and physical access of health facilities were the
most barriers in accessing modern medical care during sickness.
Conclusion & recommendations: Utilization of outpatient healthcare services after sickness
among the study participants in the study area was low. To increase utilization of healthcare
services interventions like community-based health care insurance scheme should be put in
place to reduce the financial burden faced by poor households in using healthcare services as
they were most susceptible to ill-health. In bridging the gap in physical access of the community
to healthcare facilities, bringing health facilities together with quality services closer to all
communities may increase utilization of healthcare services by the populations in the study
area. More importantly, investing in education will increase peoples’ use of healthcare
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