Abstract:
Enterprise resource planning plays an important role in today’s enterprise data management
system and is becoming to be the backbone of organizations. A lot of research has been done for
ERP implementations in environments but, studying ERP implementation in developing countries
like Ethiopia which has not had enough experiences would be interesting for developers,
vendors, consultants and ERP user companies. So, the purpose of the study was to assess the
factors affecting successful implementation of ERP in BGI Ethiopia which has been using this
system. The approach of this research was a case study and quantitative methods were used to
collect and analyze data. The quantitative data was collected using questionnaires from 60
sample ERP user employees working in different position, roles, with varying work experience .
The data was analyzed using SPSS (Statistical Package for the Social Sciences) version 20.00.
Out of eight selected critical success factors (CSF) of ERP from literature, only five variables
are identified as critical factors for ERP implementations and the remaining three are important
but not critical success factors. The study also found that there is a significance relationship
between each of the critical factors and the dependent variable, ERP implementation. The CSFs
are Organizational culture and readiness, Training and Knowledge transfer, ERP Software
Selection, Top management support and commitment, Capability of consultants and
implementers. The researcher recommended for similar industry in Ethiopia to consider the five
CSFs while implementing ERP system, especially Microsoft dynamics AX. Moreover, specifically
for BGI Ethiopia it has big implications for further ERP implementation and also can be used as
basis for further study and improvement. Thus, it is recommended for ERP department of BGI
to conduct further assessment to concretize this finding so that it will have an evidence-based
decision making to address related gaps
