Assesing the factors afecting successful implementation of enterprise resource planing: the case of brasseries et glacières internationales (bgi Ethiopia)

Abstract

Enterprise resource planning plays an important role in today’s enterprise data management system and is becoming to be the backbone of organizations. A lot of research has been done for ERP implementations in environments but, studying ERP implementation in developing countries like Ethiopia which has not had enough experiences would be interesting for developers, vendors, consultants and ERP user companies. So, the purpose of the study was to assess the factors affecting successful implementation of ERP in BGI Ethiopia which has been using this system. The approach of this research was a case study and quantitative methods were used to collect and analyze data. The quantitative data was collected using questionnaires from 60 sample ERP user employees working in different position, roles, with varying work experience . The data was analyzed using SPSS (Statistical Package for the Social Sciences) version 20.00. Out of eight selected critical success factors (CSF) of ERP from literature, only five variables are identified as critical factors for ERP implementations and the remaining three are important but not critical success factors. The study also found that there is a significance relationship between each of the critical factors and the dependent variable, ERP implementation. The CSFs are Organizational culture and readiness, Training and Knowledge transfer, ERP Software Selection, Top management support and commitment, Capability of consultants and implementers. The researcher recommended for similar industry in Ethiopia to consider the five CSFs while implementing ERP system, especially Microsoft dynamics AX. Moreover, specifically for BGI Ethiopia it has big implications for further ERP implementation and also can be used as basis for further study and improvement. Thus, it is recommended for ERP department of BGI to conduct further assessment to concretize this finding so that it will have an evidence-based decision making to address related gaps