factor affecting employee’s satisfaction of water and sewerage service enterprise

Abstract

Effective company should have a culture that encourages the employee satisfaction. The current objective of the study was to assess factor affecting employee’s satisfaction of water and sewerage service enterprise’ in Jimma town. The study was employed cross-sectional study design. quantitative data was collected by use of this design and further subjected to scientific and descriptive analyses. Census sampling methods was employed to select the study population in which the all total populations (145) of the enterprise were included in the study due to the few sample population of respondents. To conduct the data, primary and secondary sources of data were employed. The data was analyzed in qualitative and quantitative by using descriptive study analyzed method. And linear regression test was used to test whether there were any significant associations or difference happened in the response of job in the enterprise and employees satisfaction. Based on the finding of the study, education background (p= 0.003), duration in company (p= 0.003) and Position in the company variables have association with employees satisfaction and determine significantly the employees satisfaction in sewerage and water service enterprise in Jimma town. On the other the relationships with the supervisor (p = 0.026) of explanatory variable predict the satisfaction of employees. From this, the finding of the study shows no single organization variables determinant factor for the employee’s satisfaction. The company should be adjusted the education advancement of employees by giving chance to modify their education levels. And company should manage their worker by giving different opportunity for personality of individual employees by observing his individual psychological condition and wish to serves for company in long time. Also, the company should practice the system of increasing the relationships between the supervisor and employees by giving training to give positive approach for each others. On the other hand, the supervisor of the organization should be approachable and listen the comment of employees regarding motivation problems, the supervisors and employees should be transparency and existence of positive relationship in the organization.