Resistance to new technology adoption and usage in Oromia regional government Bureaus

Abstract

New technology refers to technology that radically alters the way something is produced or performed, especially by labor-saving automation or computerization and any form of technology which is more advanced or automated relative to that which preceded it in a given social context. It accelerates the service we provide and allows us to acquire, collect, organize, analyze, access and share information in a large organization or between organizations effectively and efficiently. While the use and application of new technology has become near everywhere around the world the actual adoption and usage of these new and emerging technologies across most organizations continues to be less than optimal. Due to several barriers, technology adoption and usage at an organizational level is often slow or even nonexistent. The availability, quality and accessibility of infrastructure within the organization are the main factors of such barriers. The second factor is employee resistance new technology adoption and usage in an organization due to different factors. Finally there is also resistance from administrative of the organization in adoption and usage of new technology due to different factors. The main objective of this study is to access resistance to new technology adoption and usage in Oromia regional government bureaus. To conduct these study four bureaus (Oromia information communication and technology authority, Oromia revenue authority, Oromia health bureaus, and Oromia public service and human resource management) have been selected purposively and descriptive research method which included quantitative and qualitative approaches was used. The total population of the study was 870 from which 267 was taken using simple random sampling techniques. In order to gather the data that answers the research questions, closed-ended questionnaire and interview was used. Then the data that have been gathered was analyzed by statistical package for social science by descriptive and inferential statistics. The overall analysis of the data shown that, in Oromia regional government bureaus new technologies have been not adopted and used successfully due to employee challenges, administrator challenges and infrastructure factors. To overcome this resistance factors the regional government should have implement the developed strategy and what recommended by the researcher of this research