Abstract:
Background: Client satisfaction has become a substantial indicator to measure the
quality of care provided to clients in hospitals. Increasing satisfaction of services has
long-term benefits for both the community and clients. Therefore, the aim of this
study is to assess clients‘satisfaction with sexual reproductive health services in
Jimma university medical center michu clinic.
Objective: To assess client satisfaction with sexual reproductive health services and
associated factors in Jimma university medical center michu Clinic from July1-july30,
2023.
Method: Facility based cross-sectional was conducted using quantitative data
collection method from July1-30, 2023. Simple random sampling technique were
employed to select study participant. Allocation of the sample into each service unit
was done proportionally based on the average number of HMIS report for the last one
year and taken average monthly report for each service unit. A total of 290 clients
were determined by single population proportion formula. Data were collected by
using pre-tested interviewer guided semi-structured questionnaire at exit time by
trained data collectors and entered by using epi data version 3.5.1 and exported to spss
v.26 to analysis. Variables associated with p –value less than 0.05 were reported with
95% CI and AOR as determinant factor for client satisfaction.
Results: About 290 clients were interviewed effectively with response rate of 100%.
The overall mean age of respondents were 31(SD±5). The overall client satisfaction
of this study was 79.4%.
Regarding to factors associated with client satisfaction: Clients whose privacy had
been maintained was 2.8 times more likely to be satisfied than those whose privacy
hadn’t been maintained, (AOR=2.85: CI: 1.69, 5.79). Clients who has interaction with
the health care provider were 2.5 times more likely satisfied than those who did not
have interaction,(AOR=2.51:CI:1.36,3.25) .
