Satisfaction With Sexual Reproductive Health Services And Associated Factors Among Clients Of Michu Clinic Of Jimma University Medical Center, South West Ethiopia,

Abstract

Background: Client satisfaction has become a substantial indicator to measure the quality of care provided to clients in hospitals. Increasing satisfaction of services has long-term benefits for both the community and clients. Therefore, the aim of this study is to assess clients‘satisfaction with sexual reproductive health services in Jimma university medical center michu clinic. Objective: To assess client satisfaction with sexual reproductive health services and associated factors in Jimma university medical center michu Clinic from July1-july30, 2023. Method: Facility based cross-sectional was conducted using quantitative data collection method from July1-30, 2023. Simple random sampling technique were employed to select study participant. Allocation of the sample into each service unit was done proportionally based on the average number of HMIS report for the last one year and taken average monthly report for each service unit. A total of 290 clients were determined by single population proportion formula. Data were collected by using pre-tested interviewer guided semi-structured questionnaire at exit time by trained data collectors and entered by using epi data version 3.5.1 and exported to spss v.26 to analysis. Variables associated with p –value less than 0.05 were reported with 95% CI and AOR as determinant factor for client satisfaction. Results: About 290 clients were interviewed effectively with response rate of 100%. The overall mean age of respondents were 31(SD±5). The overall client satisfaction of this study was 79.4%. Regarding to factors associated with client satisfaction: Clients whose privacy had been maintained was 2.8 times more likely to be satisfied than those whose privacy hadn’t been maintained, (AOR=2.85: CI: 1.69, 5.79). Clients who has interaction with the health care provider were 2.5 times more likely satisfied than those who did not have interaction,(AOR=2.51:CI:1.36,3.25) .