Patient Satisfaction towards Outpatient Service of Private Wing And Regular Services In General Public Hospitals in Jimma Zone, South West Ethiopia, 2023.

Abstract

Background:Patient satisfaction is the degree of congruency between a patient’s expectations of ideal care and his/her perception of the real care he/she receives. Even if some studies were done on patient satisfaction in Ethiopia, there is still limited source for comparing patient satisfaction and associated factors at the regular and private wing services even though the private wing service is rapidly growing. Objective:To compare the patient satisfaction towards outpatient service of private wing and regular services in general public hospitals in Jimma Zone, Southwest Ethiopia, 2023. Methods:Facility-based comparative cross-sectional study was conducted at 3 general public hospitals in the Jimma zone from June 1-30, 2023. A total of 741patients (388from the private wing and 353 from the regular service winds) were selected. The study participants were recruited consecutively until the required sample size achieved. Data were collected using a pretested questionnaire, entered into Epi-data version 4.4.1, and exported to SPSS 21 for analysis. Descriptive statistics was computed to present the data and describe the study participants. Binary logistic regressionwas done to identify factors associated with the patient satisfaction of outpatient service. Results: In this study, 358(49.1%) of total respondents were satisfied towards health care service; of these, 101(28.9%) were from regular while, 257(69.8%) of them were private wings. primary education(AOR: 5.064, 95%CI: 1.137, 22.550), small family size (AOR: 11.652, 95%CI: 1.459, 93.053), urban resident(AOR: 12.498, 95%CI: 2.94, 53.119), sign and direction(AOR: 11.852, 95%CI: 3.914, 35.888) and counselled how to prevent recurrence of illness(AOR: 5.543, 95%CI: 2.416, 12.716) were variables significantly inc reased the odds of satisfaction and being government employee (AOR: 0.061, 95%CI: 0.005, 0.760) and having previous exposure to the hospital(AOR: 0.126, 95%CI: 0.036, 0.444) were significantly lowers the satisfaction level at regular outpatient department. Moreover; Being married(AOR: 16.442, 95%CI: 3.145, 85.969), having ordered laboratory test(AOR: 17.856, 95%CI: 4.618, 69.033), being counselled on how to prevent recurrence of illness (AOR: 14.361, 95%CI: 6.026, 34.22) and having 10km or below in distance from health facility (AOR: 20.869, 95%CI: 3.999, 108.898)were variables significantly increased the odds of satisfaction and having 3 and below family size(AOR: 0.165, 95%CI: (0.051, 0.532), having previous exposure to the hospital(AOR: 0.474, 95%CI: 0.25, 0.896) and being urban (AOR: 0.073, 95%CI: (0.03, 0.175)were significantly lowers the satisfaction level at private wing outpatient department. Conclusion and recommendation: The study finding shows that patient satisfaction towards outpatients’ services of regular and private wings was low in the setting. Counselling on how to prevent recurrence of illness should be given for patients.