Abstract:
Undertaking constructive changes have become a matter of great interest to any kind of
organization. The basic & real essence behind undertaking fruitful changes in an
organization is quite enormous and sometimes it may be very general to describe these
reactions in a very specific terms and scenarios. New Public Management (NPM) reforms
have also been globalized. by change agents. These include large international management
consultants, accountancy firms and international financial institutions, all of which have been
instrumental in the increasing .importation of new management techniques from the private
into the public sector. The study intends to investigate out the prospect and challenges of
BPR(Business Process Re-engineering) in line with management contracting in south west
ETC (Ethiopian Telecommunication Corporation) branches. To carry out this study
structured questionnaire and interview have been used to gather data from respondents
Therefore, 125 subjects were involved as a sample for the questionnaire survey. Besides, a
stratified sampling technique has been used to distribute the sample proportionally to the two
strata (groups). That is, the management and non-management employees of ETC at
southwest Ethiopia. After the data is collected, it is edited, coded and finally, analyzed by using
SPSS(statistical package for social scientists) software. Though Ethio-telecom has launched
the development of more enterprise specific products and made tremendous achievement in
accessibility, but gaps like raising the level of employees' awareness, lack of quality telecom
services, and giving less emphasis to employees' job security are some of the bottlenecks in
implementing the new management system. Therefore it is advisable for the organization to raise
the level of employees' awareness through continuous training and installing advanced
technologies in order to alleviate the quality oftelecom services.
