Abstract:
BACKGROUND: Patient satisfaction with nursing care constitutes an important component to
measure of quality of nursing care in the hospital setting. This study were aimed to determine
level of patients satisfaction with nursing care and its determinants
Objective: To assess patients‘ satisfaction with nursing care and determinant factors among inpatients at Jimma University Specialized Hospital, Southwest Ethiopia.
Method: Across-sectional facility based study was conducted among in-patients at Jimma
University specialized Hospital in the medical, surgical, ophthalmology, Gynecology, Maternity
and Pediatrics wards during March 25 to April 25, 2014. A sample of 368 patients who were
admitted for two or more nights were interviewed. Data analysis was done using SPSS version
16. Descriptive statistics was used to summarize data and show the frequency distribution.
Factor score was computed for the items identified to represent the satisfaction scale by varimax
rotation method. Using this regression factor score, multivariate linear regression analysis was
performed and the effect of independent variables on the regression factor score was quantified.
Participation in the study was voluntary and based on ability of patients or care giver to give
informed consent.
Results; A total of 374 in-patients were approached from the study hospitals and 368 of them
participated in this study with response rate of 98.4%. In this study overall patient‘s
satisfaction mean score was 57.2%. Moreover, patients had perceived technical competency
mean score of 59.05%, perceived consultation and relational empathy mean score of 62.39%,
nurse to patient communication and information sharing mean score of 57.749%, perceived
cleanses and comfort of the room mean score of 75.919% and perceived privacy mean score of
31.793%. Perceived technical competency, perceived consultation and relational empathy and
how nurses communicate and the amount of information shared to the patients by nurses were
independent predictors of patients‘ satisfaction with nursing care in the hospital setting.
Conclusion: The present study showed that interpersonal processes including perceived
consultation and relational empathy, perceived technical competency, communication andinformation sharing of nurses significantly influence patient satisfaction in the in-patient setting.
Therefore, nurses should work towards improving their communication skills along with their
technical skills with the support of hospital management
