Abstract:
Objective: The main objective of this study was to assess knowledge of employee about
grievance and its handling at St Paul Hospital Millennium Medical College.
Methods: To achieve the intended objective A cross sectional study method was used. of this
descriptive survey method which was mix method approach in that quantitative data collecting
and qualitative approaches were used as data collecting approaches. Quantitative approach was
used in this study for collecting the quantitative data.Data were collected from 349 sample
respondents through questionnaire. The qualitative data were collected from the document
review and key informants interviews .The collected quantitative data were analyzed in
percentages, mean and standard deviation .The qualitative data that were collected through
document review and interview were discussed in text explanations. On the basis of the analysis
made of this study, the conclusions were made and the findings of this study were identified.
Results: findings of this study were: there is employees‟ knowledge on grievance and its
settlement in Saint Paul Hospital, Millennium Medical College, and the main reasons of
grievances in Saint Paul Hospital Millennium Medical College are promotion. The second and
the third major reasons are working condition and the employee‟s relationship with their
supervisors respectively.
Conclusion: The presence of knowledge of employees on employee grievance was identified,
the of reasons of grievance like, lack of good employee‟s relationship with their supervisors,
lack of clarity on promotion, un able to create suitable working condition, absence of need based
training opportunities were already concluded as the points of conclusion on the basis of the
results that had been obtained from this study, recommendation were given in that the
recommendations were: The college management and human resource management department
should work assessment periodically and should carefully identified and should be designed
action plan to reduce the reasons for employee grievance , should develop a strategy to increase
the knowledge about the employee grievance handling, since the employee will be motivated to
forward the problem that will observe and face in the working process and the employee
grievance should be handled positively through getting the employee and the management toparticipate in the process since it has a positive contribution for the final solution were
recommendations forwarded in order to improve the employee grievance handling in a
systematic manner.
