Abstract:
The main objective of the study was to identify factors affecting employee turnover. It specifically
finds out the main factors for employee turnover, the level of employee turnover and the
challenges associated with it. In order to achieve these objectives, the researcher used
descriptive and explanatory research design using probability sampling to collect data from
ERCA Large Taxpayers Branch Office. To select the sample that is representative 222 employees
are selected randomly, and questionnaires are distributed to 222 employees from the employees
which 184 are fully returned. Data from employee were collected on several variables that affect
employee’s turnover including demographic characteristics, job satisfaction, organization and
work environment, career and growth opportunity, basic salary and nature of job using close
ended questionnaires were gathered which makes the research quantitative. The tests involved
are ANOVA, Pearson Correlation Coefficient and Regression. The finding of the study indicates
also that employees were satisfied with the factors affecting of employee turnover. The study
found out that job satisfaction, career and growth opportunity, basic salary and nature of job are
the major factors for high turnover in ERCA large taxpayer’s branch office. Therefore the
Human resource department should develop an effective job satisfaction, Salary, Internal career
growth opportunity, Nature of job, Organizational and work environment.