Abstract:
Knowledge Management System is a practice that creates a synergy of the information
processing ability given by information technology with the inventive and imaginative
competency of human and social elements in organizations. This study presents the status
of knowledge management systems for organizational performance in Mesfin Industrial
Engineering (MiE). The main purpose of this study was to investigate Knowledge
Management System (KMS) in manufacturing industry which focuses on organizational
performance. In the rising global economy managing knowledge successfully has become a
basic activity for any competitive advantage of organizations. As far as competition in
market place increases, organizations tend to strive in order to remain competitive,
productive and profitable. It is vital for companies to ensure they utilize their
organizational assets human and technical, in order to achieve maximum performance and
efficiencies. Although knowledge management system serves as critical enablers of
industrial processes in organizations, their co-existence with organizational performance
is not clear yet. In general KMS is necessary part every organizations day today operation.
In order to go aligned with this study, the researcher used cross sectional survey research
method by using questionnaire, interview and observation as data collection instruments.
To find respondents for the data collection instruments the researcher used both purposive
and random sampling technique for interview and questionnaires respectively. The study
was therefore more quantitative which uses descriptive statistics. After all this, the finding
shows that MiE was using knowledge management systems even though the status of their
utilization was at low level with limiting factors such as inadequate knowledge of the benefits
of Knowledge Management Systems in the organization, Lack of organized training in
Knowledge Management System and Personal motivation to use Knowledge Management
System. Finally the researcher recommends the organization to have the habit of frequent
training to the employees either annually or biannually to advance the attitude of the
employees in KMS. In the meantime this research was done giving special emphasis for single
organizations employees, in order to encompass multiple organizations employees’ future
researchers can use to incorporate more than one organization to study the same work.
