Abstract:
This study is entitled an asses the employee training and development practice department of
the CBE in Woldya main Adago and gubalafto branches effectively of employees. This study
of research design using descriptive type of research design with a mixed approach. The
descriptive type of research design helps to shows accurately the characteristics of a
particular individual, situation or a group, by using a mixed approach it was able to
capitalize the strength of quantitative and qualitative approach and remove any biases that
exist in a single research method. Both primary and secondary data collection instruments
were used to collect data, Target Population of the study focused on both banks managers
and employees was 96. The number of participants for this study was 40 employees. The
selections of the respondents were carried out by using purposive sampling method.The
analyzed and interpreted by using the quantitative techniques using tables, and percentage
statement computations. There are some problems that the banks faced, that task analyses
were mostly used in identifying employees need with less emphasis of person analysis, less of
service of employees, Evaluations particularly before-training, have not been given much
emphasis by the banks, since it is a means to assess the cost/benefit of the human resource
training and development program to the banks. Effectiveness of training and development
program is not evaluated enough that they have taken so far. Employees are not satisfied with
the selection criteria, training methods and training period’s adequacy. But, they are
satisfied with trainer’s capabilities and skills, and training objectives. The banks should
attempt, look in to include person analysis in employees training and development needs
determination, even for new employees those who are placed in their specialization they
needs training and development because the theories that they are learn in the class are
different from the practice in the work place, therefore training should be given. To improve
the training program should be made focusing on fast response from employees to customers'
requests, fast redressed of complaints, prompt service from the employees, and willingness of
the employees to help customers.
